AI Lets Novices Catch Up While the Biggest Gains Flow to Capital
Customer-support agents with two months’ experience matched six-month veterans once AI arrived, yet capital stands to gain most.
Author profile
Andrew Leigh
Andrew Leigh is a member of the Australian Parliament and Assistant Minister for Productivity, Competition, Charities and Treasury. A former professor of economics, he is the author of The Shortest History of Economics and The Shortest History of Innovation.