Author profile

Elisa Pannini

Elisa Pannini is a lecturer in human resource management at the University of Greenwich and a member of its Centre for Research on Employment and Work. Her research examines labour-market regulation, trade-union organising, platform work and the impact of technology on work.

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AI Now Scores Every Call, and Workers Cannot See the Rules

Elisa Pannini and Chiara Benassi

Union reps say AI sentiment scores can swing variable pay by up to 40 per cent.