Estonia’s Digital Frontier: When Perfect E-Government Meets the Paradox of Trust
Efficiency without empathy risks turning citizens into data points—Estonia's digital frontier reveals the human limits of technological perfection.
AUTHOR PROFILE
Iivi Riivits-Arkonsuo
Dr Iivi Riivits-Arkonsuo is an Associate Professor of Marketing Analytics at the School of Business and Governance, Tallinn University of Technology (TalTech). She holds a PhD in Economics, and her research focuses on stakeholder engagement, digital transformation, and the digital divide, topics that are increasingly central to inclusive and sustainable development in the digital age.