Estonia’s Digital Frontier: When Perfect E-Government Meets the Paradox of Trust
Efficiency without empathy risks turning citizens into data points—Estonia’s digital frontier reveals the human limits of technological perfection.
Author profile
Iivi Riivits-Arkonsuo
Iivi Riivits-Arkonsuo is an Associate Professor of Marketing Analytics at the School of Business and Governance, Tallinn University of Technology (TalTech). Her research focuses on stakeholder engagement, digital transformation and the digital divide.