
Gloves off: aggression towards frontline workers
Nadja Dörflinger, Jonas Wehrmann, Kara Ng and Sheena Johnson
Frontline staff are facing rising aggression. Employers need to reduce risks and provide support.
Author profile

Jonas Wehrmann is a research associate in the 'Changing World of Work' department at the Federal Institute for Occupational Safety and Health (BAuA) in Germany and a PhD student at Kassel University, focused on identifying, assessing and mitigating hazards in interactive service work.

Nadja Dörflinger, Jonas Wehrmann, Kara Ng and Sheena Johnson
Frontline staff are facing rising aggression. Employers need to reduce risks and provide support.