Gloves off: aggression towards frontline workers
Frontline staff are facing rising aggression. Employers need to reduce risks and provide support.
AUTHOR PROFILE
Kara Ng
Dr Kara Ng is a presidential fellow of organisational psychology at Alliance Manchester Business School. Her research interests include workplace bullying and other forms of unethical behaviour, such as abusive supervision, customer mistreatment and counterproductive work behaviours.